ShareRing Complaints Policy

Complaints Policy

for ShareRing Holding Ltd​

ShareRing Holding Ltd

At ShareRing, we are committed to providing a high-quality service to all our users and partners. If something goes wrong, we want to know about it so we can put things right and learn for the future.

How to Make a Complaint

You can contact us through:

Complaints can also be made anonymously. All complaints are treated fairly, confidentially, and respectfully.

What You Can Expect

  • Acknowledgement: We will acknowledge your complaint within 24 hours of receipt.
  • Simple complaints: We aim to resolve straightforward complaints within 10 business days.
  • Complex complaints: If the issue requires investigation, we will provide you with an update and aim to resolve within 20 business days.
  • All complaints: We will provide a final response or resolution within a maximum of 30 business days.

If delays occur, we will keep you informed and explain why.

Escalation

If you are not satisfied with the outcome of your complaint, you may request an internal review by our CEO.

If your concern relates to privacy or data protection and you remain unsatisfied, you may escalate it to the Office of the Australian Information Commissioner (OAIC), the UK ICO, or the relevant local authority.

Our Commitment

  • We value all feedback and use complaints to improve our services.
  • We ensure complaints are handled consistently, fairly, and transparently.
  • We monitor complaints data and report on outcomes to support continuous improvement.